CUSTOMER SUCCESS MANAGER

JOB TITLE: CUSTOMER SUCCESS MANAGER

LOCATION: BELLEVUE, WA

As an innovator in payment management solutions CareCap is looking to add equally innovative thinkers to our growing sales team. CareCap is revolutionizing the way service providers conduct business and is poised to remain a high growth company and leader among Seattle area technology companies. CareCap is recruiting individuals who are self-starters, hungry for success, who display adaptability and perseverance to overcome all hurdles related to building and maintaining a successful company focused on innovation. The Customer Success Manager is critical role that combines relationship management, client satisfaction and revenue generation. The ideal candidate brings a proven record of success in driving customer adoption, has had responsibility for revenue retention and demonstrated an ability to promote future growth in their assigned accounts.

Responsibilities:

  • Develop and maintain sophisticated knowledge of CareCap’s products and services
  • On-board new clients with a focus on quickly promoting CareCap platform usage
  • Provide customer service support and troubleshoot issues for assigned accounts
  • Conduct regular “Quarterly Business Review” calls with existing CareCap clients to develop and maintain extraordinary relationships to ensure their satisfaction and retention while helping to grow CareCap’s incremental revenue
  • Position CareCaps’s value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client
  • Through networking calls with existing clients, develop referrals into new opportunities and maintain Client Referral program
  • Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize CareCap’s services
  • Build and effectively execute account plans and strategies for each assigned account
  • Assist in identifying and developing scalable account management tools and methodologies that can be applied across the Account Management team

Skills, Knowledge & Abilities:

  • Understanding of sales prospecting strategy and techniques
  • Proficiency in windows-based software programs (Outlook, Word, Excel, PowerPoint)
  • Experience with Salesforce.com or similar CRM software
  • Highly professional phone, email, correspondence, and social networking presence
  • Communicate effectively and persuasively
  • Ability to manage multiple, concurrent client relationships
  • Ability to identify, critique, suggest, and implement intelligent changes to the clients’ business optimization processes
  • Ability to anticipate change and adjust priorities accordingly
  • Ability to work as a team, as well as independently, and mentor other members of the Account Management team
  • Strong teamwork skills; proven self-motivation and passion for their profession
  • 1+ Yrs. Sales or Support experience with demonstrated history of achievements

Education:

  • High School Diploma or GED Required

 

About CareCap:
CareCap provides the easiest way for every business to offer secure, automated and personalized payment plans. This increases revenue and profits, while strengthening customer relationships.


CONTACT

Email: jobs@carecap.com

Phone: 888-992-8889